2 10 home warranty roof coverage

2 10 could care less about helping us out. They have been nothing but robots on the phone, not interested in going the extra mile to help expedite the process, no sympathy, nothing but "this is our policy" so here we are almost a month without my washing machine and we have no end in sight. Repairman came out once to confirm what we already told them was the problem, then we were told two weeks for the part, then nope they don't make the part anymore it's discontinued, then "Nope. We have one", repairman comes back, nope still doesn't work, he said he was going to recommend to 2 10 a replacement machine because ours is discontinued and they don't make the part anymore. Spoke to 2 10, "Nope. We are not doing that. We have ordered another part," still no word on when that part is arriving or when the repairman will be back. Refused to overnight the part or speed up this process in any way. We called them on day 30 of our policy and said we want to cancel and they changed their tone real quick but as soon as they assured us it would be handled here we are again stagnant. How many times do we have to go through the repair process before they replace?It's clear they do not care about satisfying their customers as you can see with the numerous complaints. I'll be sure to update after this is resolved one way or another. This all matters because a company's reputation is linked to its name.

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He came back the next day and put the part in.

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Well it all leaked out in a day.

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