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I explained the situation and asked to verify that the issue would be covered. I was told yes. So they send out the vendor and I pay the $75 copay plus tax. Vendor confirmed new toilet would be required and submitted the assessment for approval. Well, I call to get a status update today, to find out that the claim was not approved as of 6 days ago. They never had the courtesy to call and tell me or the vendor. We have ordered another part," still no word on when that part is arriving or when the repairman will be back.

Recent Updates

They tried to email Ms because apparently she doesn’t have a phone number.


Those living in the Midwest often experience harsh winters that can cause pipes to freeze and bust inside the walls.

<"Extended service times are not representative of our goals for excellent customer service. More…

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